Please try to find a solution to your problem in the docs first – it will be faster. You can find the support form at the bottom of this page.

These support pages are for answering technical questions about this website only. Medical questions are consistently NOT answered here. Please discuss them with your doctor and discuss them with other members in the reader forum.

Please try to find an answer to your question in our help documents above first. According to our experience, 90 percent of all questions can be answered immediately.

Open a support-ticket

If you can’t find an answer, please open a support ticket. Please allow 24-48 hours for an answer. Do NOT use your username and password for If you want to do it anonymously, log in as “guest” for your ticket.

Please sign in or log in to post a support ticket or to view your tickets.